Refund policy

𝗥𝗲𝘁𝘂𝗿𝗻𝘀 𝗮𝗻𝗱 𝗥𝗲𝗳𝘂𝗻𝗱 𝗣𝗼𝗹𝗶𝗰𝘆

Thank you for choosing Sama by Rakhi. We value your satisfaction and want to ensure a seamless shopping experience. Please review our Returns and Refund Policy:

𝗥𝗲𝘁𝘂𝗿𝗻𝘀
   - Returns are accepted within 1 day after the delivery of saree.
   - Please note that we have written all the description of saree on website. If you want to return the saree then contact us on samabyrakhi@gmail.com or 7015947443 stating the return reason of saree.
   - Sarees must be unused, in original packaging, and in the same condition as received.
- In case of defected saree, we will refund whole amount after pickup of saree from your place.
But if you have any other reason then our courier partners will pick saree from your place & we will give you a credit note of that money except rs 250 of shipping so that you can buy another saree.
(E.g. You bought a saree worth Rs 2500. You want to return it, then we will give you credit note of Rs. 2250. You can use these Rs. 2250 to buy any other saree from website.)

(In busy seasons of sep- dec, we close the pickup return service and customers themselves will have to courier the parcel back to us, we will deduct half shipping then).

If still customer wants the refund then along with shipping, 5% of total bill will also be deducted.

In case of COD order, we will not count the COD extra charges in calculating the refund. 

Note: If you want to exchange any item from "Clearance Sale" section, you will have to exchange with any item from that section only, not with any other collection. 


𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗣𝗼𝗹𝗶𝗰𝘆
   - If you have placed an order and you want to cancel it, then email us samabyrakhi@gmail.com or whatsapp 7015947443 within 24 hours.
Orders can be canceled within 24 hours. After processing for shipping, cancellations may not be possible.
If you want to cancel the prepaid order after shipping and when it is in transit, then you will get the refund after we cut the shipping charges from it.

𝗥𝗲𝗳𝘂𝗻𝗱𝘀
   - Refunds will be processed to the original payment method within 7 days.
- In case of defected products you receive, we will refund whole amount within 7 days.
- In case of other reason of return, no refund. Only credit note (minus shipping cost)

COD facility: Please note that we have stopped cod for orders above rs 7000. However if your order value is above rs 4000 and you want cod. Then, you can pay rs 280 as confirmation and rest amount you can pay on cod plus extra cod charges.

You can contact us on WhatsApp for that. The WhatsApp icon is on website. 

𝗣𝗹𝗲𝗮𝘀𝗲 𝗡𝗼𝘁𝗲
- Handloom and handcrafted sarees may have unique irregularities, which are not defects but intrinsic to the craftsmanship.
   - Due to different screens and lighting, colors may have minor variations. Please note that this is not a valid reason for cancellation.

𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀
   - For questions, contact our customer support at samabyrakhi@gmail.com or Whatsapp 7015947443.

We appreciate your understanding regarding color variations, and we hope you enjoy your unique piece from Sama By Rakhi. Happy shopping!